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News - May 2017
Under one roof
An extensive refurbishment project at Malton Community Hospital in North Yorkshire has enabled the launch of a new, best-practice, one-stop urology clinic.
Designed by IBI Group, the purpose-built clinic, operated by York Teaching Hospital NHS Foundation Trust, is situated across a single floor in an area that previously housed theatres and ward space.
Now, after a £1.3m makeover, it provides a one-stop-shop for urology patients, where they are seen by a consultant and have all their tests carried out in a single day, leaving with a treatment plan in place.
Before, a series of separate appointments could have taken more than six weeks.
This best-practice pathway is becoming an increasingly-popular model of care across the UK and the team behind Malton Hospital’s clinic visited a number of similar centres before finalising the plans.
The feedback they received revealed that, as well as lots of seating, there needed to be a focus on providing ample toilet facilities and a beverage bay. This is due to the fact that patients can spend the whole day in the unit and a large proportion of time waiting between consultations and tests.
The resulting design provides a main reception area which is located off a corridor.
Clearly signposted, it has limited visibility from the waiting or treatment areas, enhancing patient privacy.
From there patients move to the waiting room, which has been designed with a variety of seating. A large number of these have high seats, backs and arms to help older patients to manoeuvre more easily.
Disabled toilets and a drinks area are also located within this waiting area.
There is then a physiological measurements room where blood pressure, blood tests and weight are taken. An adjacent toilet has a hatch through which urine samples can be discretely passed to nursing staff.
In addition, the unit has four consultation rooms, a treatment room, seven toilets in total, and an ultrasound room.
“The idea is that patients come in and by the time they leave later that day they will have had all diagnostic work done and will have a treatment plan to take away,” said architect, Victoria Rice.
“The design is all about amalgamating the patient journey to enable a more-efficient, comfortable and dignified experience.”
The interior design has also been carefully considered, with artwork by local artist, Dan Savage, based on the theme of farms and nature.
Fabrics, including curtains and seating, were chosen specifically to fit in with the muted colour scheme and to complement the artwork.
The revamp work included removing and raising the roof so that the height of the ceiling was sufficient for all the equipment needed.
Patrick Crowley, chief executive of York Teaching Hospital NHS Foundation Trust, said: “The one-stop model is the gold-standard approach to urology diagnostics.
“By pooling resources from York and Scarborough to create a single team, it has given the trust a unique opportunity to redesign the urology services and enhance patient experience.”
The project was part of an ongoing major capital investment by the trust, working alongside Kier Construction, which will see improvements across several hospital sites.
Graeme Urwin, consultant urologist at the clinic, said: “Patients are often worried when they are referred to us, so we wanted to design a system which was both kind to the patient and efficient.
“We believe that this approach is truly patient centred and will be safe, timely, equitable, and of high quality.”