Estates and Facilities teams play a critical role in keeping healthcare environments safe, compliant, and operational. From responding to day-to-day queries through to maintaining audit readiness, teams must navigate large volumes of national legislation, Health Technical Memoranda (HTMs), and local Trust policies.

At Somerset NHS Foundation Trust, staff apply complex guidance across a wide range of operational and infrastructure challenges. Before adopting CompliMind, information was often spread across multiple systems, documents, and departmental resources. Locating the most relevant and up-to-date requirement could take significant time, particularly when responding to urgent questions or reviewing local procedures.

Teams frequently needed to cross-check several sources to confirm accuracy, creating delays and uncertainty. With national standards evolving over time, staff also required confidence that decisions were being made using current, verified information.

In February 2025, CompliMind was introduced to support faster access to trusted guidance while reducing the administrative burden of manual searching. The platform allows users to ask direct questions and receive clear responses supported by cited source references, enabling staff to trace requirements back to original documents whenever needed.

Supporting day-to-day Estates and Compliance work

CompliMind supports practical workflows across Estates and Facilities teams, including:

• Bringing relevant legislation, HTMs, and internal policies together in one place
• Supporting structured reviews of policies, SOPs, and local procedures against national standards
• Streamlining meeting minutes, assurance reporting, and follow-up action tracking
• Improving consistency and confidence in compliance-critical decision-making

The platform also supports other use cases around PFI handback, capital projects and administrative tasks, carefully augmenting multi-step complex workflows with human oversight.

Proven reliability for compliance-critical information

CompliMind is supported by a regulatory knowledge base of over 6,000 documents, updated daily to reflect current national standards as well as relevant local policies.

In benchmark testing using questions referenced in NHS HTMs and HBNs, CompliMind achieved 97%+ answer accuracy, compared with 40-60% for generic AI tools, providing significantly greater reliability for compliance information retrieval.

Since implementation, Somerset has seen strong engagement across Somerset, with 75+ active users and hundreds of queries answered each week. The Trust estimates that 300+ hours are saved each month through improved access to trusted information and streamlined compliance documentation.

Paul Luxton, Head of Acute Estates & Infrastructure at Somerset NHS FT, says: “CompliMind is like having a compliance colleague with encyclopaedic memory, drawing together regulations that normally sit in isolation and presenting them in a way that is directly usable in our day-to-day documents. Without a doubt, CompliMind is supporting productivity and it is definitely supporting the way that we move services forward.”

By improving access to trusted information and supporting consistent application of guidance, CompliMind has helped Somerset NHS Foundation Trust strengthen confidence in compliance while reducing internal workload.

Watch the Somerset NHS Trust case study video here:https://youtu.be/uLxbCWAv2G8

Learn more about CompliMind, ask for a free demo or contact us by calling 07552-877625, emailing contract@complimind.co.uk, or visiting complimind.co.uk.