For more than 35 years, Courtney Thorne has supported healthcare environments across the UK, from busy acute wards to specialist care units. Today, the company’s latest generation of nurse call systems is specifically engineered to align with the Department of Health Technical Memorandum for Bedhead Services (HTM08-03) and digital priorities, ensuring trusts can meet the growing demand for smarter, more responsive care.

At the heart of the solution is the Connect Nurse Call System — a cutting-edge platform that enables clinicians to stay connected with patients instantly. With intuitive touchscreens, mobile alerts, and real-time reporting,  Connect ensures that every call for assistance is delivered to the right member of staff without delay. This streamlined communication can reduce patient wait times and improve overall safety outcomes.

“Reliable nurse call technology is essential for today’s healthcare environments,” said Dave Hewitt, Sales & Marketing Director at Courtney Thorne. “We are proud to be working alongside the NHS, providing technology that supports clinical decision-making, allows teams to respond swiftly, and enhances the overall patient experience.”

A Digital Solution for Modern NHS Challenges

With staffing shortages and rising patient perception placing unprecedented pressure on frontline teams, trusts are increasingly seeking solutions that reduce operational burden and strengthen patient oversight. Courtney Thorne’s systems integrate seamlessly with digital care pathways, supporting initiatives such as the NHS Long Term Plan, Better Care Fund, and national digital interoperability goals.

Key features supporting NHS efficiency include:

• Connectivity: Quick installation with minimal disruption to patient care — ideal for ward modernisation and temporary overflow spaces.
• Scalable Design: Systems can easily expand across departments and sites as needs change.
• Smart Data Reporting: Provides insights into call patterns, staffing efficiency, and response performance to support continuous improvement.
• Infection Control Friendly: Robust, wipe-clean equipment built to withstand clinical environments.
• Open Protocol: Simple and user friendly technology puts you and your Estates teams in control.
• Futureproofing: Ongoing software upgrades and compatibility with emerging technologies.

These innovations enable trusts to monitor care delivery in real-time, prioritise urgent calls, and analyse operational data — all crucial in improving safety, audit performance, and compliance with national standards.

Proven Impact in NHS Trusts

Courtney Thorne systems are already deployed across many NHS facilities nationwide. Feedback from clinical teams highlights improved communication flow and increased reassurance for patients, particularly for those who may be vulnerable, at higher clinical risk, or struggling to (look for a different word that the average person will understand)  for themselves.

In addition to acute hospitals, Courtney Thorne’s Connect is widely utilised across mental health wards, maternity departments, rehabilitation units, and community care services — demonstrating versatility across varied clinical environments.

Commitment to UK-Driven Innovation

All systems are designed, developed, manufactured and supported in the UK, ensuring healthcare partners benefit from local technical expertise and rapid response servicing. Courtney Thorne also offers comprehensive training and dedicated account support for NHS estates and IT teams.

“As demands on healthcare continue to evolve, we will keep working closely with the NHS to support safer, smarter care delivery,” added Dave Hewitt. “Our goal is to empower staff with technology that gives them more time for what matters most — their patients.”