Integrated Retirement Community (IRC) operator Wallacea Living has reached a key milestone ahead of an early 2026 Marylebone launch, securing ARCO (The Associated Retirement Community Operators) Approved Operator status.
Sally Ireland, director of Legal and Compliance at ARCO, noted: ‘It is the first time that we will be recommending an operator whose first scheme is not yet open,’ marking a major step in Wallacea Living’s commitment to the highest industry standards.
ARCO is the main body representing the UK’s Integrated Retirement Community sector. The ARCO Approved Operator status places Wallacea Living among a select group of organisations in the sector committed to delivering an outstanding customer experience, a promise that's underpinned by the highest professional and ethical standards.
The news follows a rigorous and independent assessment that concludes that Wallacea Living has, months prior to opening, met all requirements of the ARCO Consumer Code, a comprehensive set of standards designed to ensure transparency, fairness and best practice in the operation of retirement communities.
The ARCO Consumer Code covers every aspect of a customer’s journey, from marketing and sales through to ongoing operations, including complaints handling, resident satisfaction and staff training. Passing the assessment means Wallacea Living has demonstrated that is has all the systems, facilities, service, processes and safeguarding in place to deliver the highest level of service and transparency to welcome incoming owners.
‘We are setting the benchmark for the best-in-class communities in London’, commented Paul Morgan, CEO of Wallacea Living. ‘To be recognised before our first community even opens is a powerful validation of the exemplary quality of our operations, and testament to the dedication of our management and day-to-day teams. It reassures our future owners and their families that they can buy with confidence, knowing our communities will operate with integrity, transparency and care at every stage of their journey with us.’
Located between Little Venice and Paddington Basin in Marylebone, Wallacea Living is delivering thoughtfully designed luxury apartments for residents over the age of 65, supported by an exceptional range of on-site amenities.
