Tunstall Healthcare has launched Sound Boost, an innovative new telecare device that wirelessly connects to its Lifeline home alarm units to provide extra audio coverage and enable clearer communication between users and monitoring centre staff.
The solution reduces the number of calls where an end user alerts the monitoring centre and the operator cannot communicate as the individual is out of range of the Lifeline hub.
And it means that responders and emergency services are not called out unnecessarily.
Sound Boost comprises a remote speaker with an integral microphone that can be installed in any room in the home.
It then connects wirelessly to a dongle that is fitted to the Lifeline base unit.
Gavin Bashar, UK managing director of Tunstall Healthcare, said: “When used in combination with a Lifeline unit in areas such as the hall, lounge, or bedroom, Sound Boost provides reassurance to service users that they will be heard. It also enables monitoring centres to work more efficiently and direct their resources to genuine emergencies.”
Stockport Homes’ Carecall support service was experiencing a high number of failed calls, with 86% being false alarms.
But, after implementing Sound Boost, the number of failed calls fell to zero.
